Returns & Refund Guarantee
Returns & Refund is a guarantee provided by sellers for every product they sell on Cartdiva.com
When you receive a product that was purchased and paid for via our site, and you find it is not as described or is of substandard quality, you can contact Cartdiva.com to resolve these problems (according to the seller’s set of returns guarantees).You will then be able to request a refund and return the item, or retain the item and agree to a partial refund with Cartdiva.
Scope of Guarantee
All products purchased from Cartdiva.com include a Returns & Refund guarantee. If the items delivered are not as described.
Exclusions to this rule:
1 An item the buyer claims was not as described; but the seller can prove is as described.
2 Items were as described , but the buyer no longer wants them(unless the seller offers Universal Returns). Buyer in this case is responsible for shipping costs
Guaranteed Protection Period
Refund requests can be submitted up to 14 days after your order has been completed. This must be done by opening a dispute in the Shipping Details Page. Only one dispute per order can be filed .
Rules for Submitting Refund Requests
Refund requests can be opened a maximum of 14 days after delivery date according to shipping tracking code found on this page. You may do this by opening a dispute in our Shipping Details Page or following the link. Keep in mind that only one dispute per order may be filed buyer must use shipping tracking code to verify the order .
Policy for Return Shipping & Fees
If you change your mind, or no longer want the product; the buyer is responsible for all return shipping costs. Upon receipt of the returned items if within the allowable 14 day return period buyer will be issued a full refund
If an item is damaged or broken or is not as described the buyer must provide a minimum of 3 photos to confirm his/her claim. Once your claim has been approved by Cartdiva.com the buyer will be directed to either retain ownership or return the item in question. Upon Return Receipt , a full refund will be issued to the buyer. provided.
14 Day Return Window
Buyers may request refunds up to 14 days after their order has been completed. This is done by filing a dispute on the Shipping Details Page. *Only one dispute may be filled per order.
